1/29/2018

SPECTRUM/TIME WARNER PULLING CROOKED BILLING RULES AGAIN



REQUEST #2199013

SPECTRUM/TIME WARNER PULLING CROOKED BILLING RULES AGAIN

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    Colin B Wood
    Spectrum is now refusing to cancel anything you have with them if you are past due on a bill. No matter if it is one day past due. This includes free channels they automatically gave me when I set up their internet tv app January 1st. I called to cancel the 5 movie channels they want to start charging $15 for in my second month of service. However, because my new bill was generated with a past due payment of $33, which I consistently have paid late every month on the same day, they are refusing to remove the free movie channels they made part of my package free for the first 30 days. In fact, they wouldn't cancel any of my services upon request until I pay them the $33. So, they are willing to start new services for you while you are late on your bill but refuse to cancel services while you are late. This has got to be a criminal act toward their own consumers!
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    Colin B Wood submitted this request
    TV Issues
    Billing
    TV Equipment Sub Issue
    TV Interference Sub Issue
    TV Open Internet Sub Issue
    Has your personal information been accessed, obtained or used by an unauthorized person?
    Did you receive written notice from your provider about the data breach?
    Your TV Method
    Internet
    Time of Your Issue/Problem
    Date of Your Issue/Problem
    TV channel
    Please provide the name of the commercial's advertiser/sponsor and/or product involved
    Network
    Network Name (other)
    Name of TV program
    Did you watch the commercial on a pay, subscription service, such as cable or satellite television?
    Name of Subscription Service
    Subscription Service Name (Other)
    Did you watch the commercial on a local broadcast television station?
    Call Sign for Loud Commercial
    City Where Program was Viewed/Heard
    State Where the Program was Viewed/Heard
    Company Name
    Spectrum
    Company Name (Other)
    Relationship to Company
    Current Customer
    Have you contacted this company about your issue?
    Yes
    Account Number
    202-819722908-001
    Your First Name
    Colin
    Your Last Name
    Wood
    Address 1
    31 Parsons St
    Address 2
    1st floor
    City
    Binghamton
    State
    New York
    Zip Code
    13903
    Phone (where you can be contacted)
    607-677-4746
    Filing on Behalf of Someone
    No
    Your Relationship (on behalf of)
    First Name (on behalf of)
    Last Name (on behalf of)
    Company Name (on behalf of)
    Address (on behalf of)
    City (on behalf of)
    State (on behalf of)
    Zip Code (on behalf of)
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